Can't Log In?
If you're experiencing difficulties logging in, there could be several reasons behind it. To help troubleshoot the issue, here's a quick checklist for you to consider.
If the problem persists, we recommend reaching out to your institution for assistance.
Check the Web Address (URL)
Each institution has its unique web address (URL) assigned to them. If you encounter login issues, we recommend checking the web address (URL) as the first troubleshooting step.
Upon enrolling in your course, you should have received the web address (URL) and your Booking Confirmation email.
Check your Username
Your Username is typically your email address or mobile number. Please refer to your original Booking Confirmation email to confirm your Username.
If you cannot locate this email, we recommend contacting your institution for further assistance.
Password Rest
If the web address (URL) matches the one provided by your institution and your Username is also correct, you may need to proceed with resetting your password.
To reset your password, visit this guide: How do I reset my password?
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