Process: How to Add a Booking Confirmation Email Template

Create booking confirmation email templates 

1. Go to SETUP > TEMPLATES

2. Select Booking Confirmation Emails

3. Populate a template name and click continue to create a new template. Click the edit icon to edit an existing template.

4. Utilising free text, and the dynamic fields listed on the right hand side, construct your template as needed.

Allocate template at Course or Unit level

1. Open the COURSE or the UNIT which students enrol directly into

2. Click the Enrol tab

3. Select the booking confirmation email template of your choice from the drop down menu

4. Save your changes

Please refer to the below instructional video for additional directions.

Frequently Asked Questions

Question: Students report that they cannot open the booking confirmation email. The specific error message reads This message cannot be displayed because of the way it is formatted. Ask the sender to send it again suing a different format or email program

Answer: This is a known error with iPhones across all inbound emails, usually when a there is an update to iOS. Solutions are to turn the phone on and off, or close and re-open the mail app. More information https://macreports.com/this-message-cannot-be-displayed-because-of-the-way-it-is-formatted-fix/

Question: What happens if no template is selected?

Answer: Students are sent a generic email containing login details for the student portal