Time Extension - Partially Automated

To utilise a partially automated workflow enable for a student to request and self-serve their time extension request - but do not stipulate a daily fee. 

Admin will utilise dashboard notifications to review time extension requests as they are submitted and issue a fee manually, if a fee is applicable at all.

Set up

This workflow requires that at course or unit level a maximum course completion time is applied, and the box to 'Allow self-serve time extensions' is selected.

No daily fee should be stipulated, which allows admin to issue a manual payment request to charge a custom fee ie. weekly, monthly or flat fee for the requested extension.

Workflow

1. Student selects to buy more time
   When a student approaches the maximum time to complete their course, they will see the option to "Buy more time..." on the dashboard for that course or unit.

   
   
   
   

2. Student submits time extension request
   A student will be prompted to read any policy, terms & conditions (if applicable), indicate the number of days they would like to extend their access for and click the submit button.

   Optionally, they can clear the "Buy more time..." notice by clicking the button to indicate that for this enrolment there is "No extension required".

   
   
   
   

3. Admin opens time extension alert

   When a student requests an extension, it will show in the dashboard alerts.

   Click the link to go straight to the student's booking to manage their time extension.

   
   
   

4. Admin opens time extension panel
   When a student has requested a time extension, a yellow alert icon will display.

   Click the time limit icon to open the time extension panel

   
   
   

5. Admin review the pending time extension request
   Historic extensions and pending extension requests are displayed in a list at the top of the panel. 
   
   
   
   

6. Admin issue a payment request for the requested time extension

   Admin should set the applicable cost in the fee field, then click the icon with a dollar sign to issue a payment request to the student for their time extension request

   

   Once this has been actioned, the icon will no longer be available and it will instead confirm that a payment request has already been created - with an option to delete the payment request.

   (This is useful if a student decides they no longer want their extension) 

   

   (NOTE: If no fee is applicable, set the fee to zero dollars and immediately activate the extension by clicking the lightning bolt icon.)

   

7. Student receives payment request, and places payment

   A student is issued a payment request via their student portal, which they need to place a payment against

   
   
   

8. Student can now see the additional time applied to their enrolment
   Once a student places payment on the payment request, their time extension is automatically activated and additional time added to their course access.